Return Policy

We strive to make your shopping experience with us as seamless as possible. Below you will find our returns policy so you can shop with confidence on averybyronbay.com.

How to Return/Exchange an Item

1. Contact Us: Before returning an item, please contact us via email at hello@averybyronbay.com.
2. Provide Order Details: Include your order number and the reason for the return in your email.
3. Receive Instructions: Once we have received your request, we will send you a return form and further instructions.

Return Conditions

1. Original Condition: All returned items must be in their original condition, including tags and packaging.
2. Return Costs: Customers are responsible for return shipping costs and must use a traceable shipping method to ensure processing.
3. Size Chart Responsibility: Customers are responsible for carefully reviewing our sizing chart before making a purchase. If the incorrect size is ordered, the return will be processed as a change-of-mind return (see below).

Change-of-Mind Returns

• Store Credit Only: For returns due to change of mind, incorrect size selection, or other non-quality-related reasons, we offer store credit only once the item is returned in its original condition. Refunds will not be issued in these cases.

Quality Concerns or Faulty Items

We take product quality seriously. If you believe an item does not meet your expectations, please note:

1. What Constitutes a Quality Issue:
   • Defects in material or workmanship (e.g., tears, stitching problems).
   • Item not as described or pictured on our website.
   • Item unfit for its intended purpose.
2. What Does Not Constitute a Quality Issue:
   • Subjective dissatisfaction with material, color, or fit (if it matches the description).
   • Misinterpretation of sizing information (customers must consult the sizing chart).

If your item is objectively faulty or fails to meet the above criteria, we will offer a repair, replacement, or refund, in accordance with Australian Consumer Law.

Inconsistent Supplier Quality

• Product images are representative, not exact
• Minor color, material, or finish variations may occur
• Significant discrepancies will be evaluated case-by-case

Fraudulent Claims

• Return claims require high-resolution photos showing the issue
• Each return needs a unique Return Authorization Number (RAN)
• We can reject returns not meeting verification standards

Repeated fraudulent attempts may result in permanent purchase ban

Order Modifications & Accidental Purchases

Orders placed on averybyronbay.com require multiple confirmations and explicit consent through our secure checkout process. By completing checkout, customers acknowledge they have:

• Reviewed all items in cart
• Confirmed shipping details
• Approved final payment
  
  These conscious actions constitute a binding purchase agreement.

While we understand mistakes can happen, order cancellations create immediate logistics and inventory management challenges as our fulfillment process begins promptly. Therefore:

All orders, including post-purchase additions, are final and can only be:

• Converted to store credit
• Modified to alternative items (any price difference will be issued as store credit or invoiced accordingly)

Orders reported as "accidental" within 1 hour of purchase may be handled in the same manner. Beyond the 1-hour window, orders enter our standard fulfillment process and fall under our normal return policy.

Handling Late Deliveries

• Delivery times are estimates only
• Delays can happen due to:
  • Customs processing
  • Shipping carrier complications
• Refunds for late deliveries will not be provided unless required under Australian Consumer Law

Customer Misuse

• Returns must be in resalable condition
• All original tags and packaging must be intact
• Items showing wear, damage, or misuse will be rejected

Return Timeframe

• Return requests must be made within 30 days of item receipt
• Requests after 30 days will not be processed

Refund Processing

• Refunds processed within 7-14 business days of approval
• Refunded to original payment method
• Change-of-mind returns receive store credit
• Processing times may vary by payment provider

International Returns and Address

• Return address located in Asia
• Customers responsible for:
  • All return shipping costs
  • Any applicable customs fees
• Shipping fees are non-refundable
• Specific return address will be provided in the return form

Hygiene Products and Undergarments

• Cannot be returned for change of mind
• Faulty items eligible for remedy under Australian Consumer Law

Policy Updates

• We can modify policy without prior notice
• Continued website use implies acceptance of current terms

Thank you for your understanding and cooperation. If you have further questions or concerns, please contact us at hello@averybyronbay.com. We are here to help!